Refund policy

Thank you for shopping with K-Station. We want you to be satisfied with your purchase. Please review our return policy below.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • Item must be unused and in original condition

  • Item must be in original packaging

  • Proof of purchase is required

We do not accept returns for:

  • Final sale items

  • Gift cards

  • Customized or special-order products

2. Return Process

Before returning any item, please contact us at:

kim.kstation@gmail.com

Include your order number and reason for return.
We will review your request and provide return instructions, including the return shipping address, once your return is approved.

Returns sent without prior authorization may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged during shipping

  • The wrong item was sent

We recommend using a trackable shipping service. We are not responsible for lost or damaged return shipments.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 5 days of delivery and include photos of:

  • The item

  • The packaging

  • The shipping label

We will arrange a replacement or refund as appropriate.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us at kim.kstation@gmail.com

7. Contact Information

For any return or refund inquiries, please contact:

K-Station
Email: kim.kstation@gmail.com